Common issues + FAQ

AwareCAD is in closed beta. Your email needs to be on the beta allowlist before you can complete sign-in. Add yourself to the waitlist at awarecad.com or have an existing operator add your address from the staff console.

Realtime should fire within a second. If it doesn't, the page is polling as a fallback (every 20s) and dispatching a local record-changed event so your own clicks reflect instantly. If you're seeing a persistent delay after a hard reload, the websocket has dropped — common on mobile sleep, hotel wifi, or after a long backgrounded tab. Refresh or wait 20s; tell us if it keeps happening so we can dig deeper.

The officer whose `;command` doesn't work either (a) doesn't have their Roblox account linked to their AwareCAD member or (b) has the `civilian` role in your community. Check admin/members. Civilians can't fire commands — that gate is intentional so RP-civilians don't accidentally open dispatch calls.

Re-check the server key on admin/integrations → Game bridges. Trailing whitespace breaks the key. Confirm the PRC API Pack is enabled on your private server (public servers don't expose the API). The dispatch HUD shows "last polled" — if it never updates, the cron isn't reaching your server.

It shouldn't — text inputs, textareas, and contenteditable fields all keep the native browser menu so paste / spellcheck / dictionary work. Hold Shift while right-clicking anywhere to force the native menu in any context. If you're seeing it override on a text input, file a ticket — that's a bug.

Yes. Each ER:LC server you run gets its own AwareCAD community with its own subscription. Use the “Run another ER:LC server?” card on /onboarding (or “+ Create another community” in the sidebar community switcher) to spin up a new one. One ER:LC server key can only be linked to one community at a time though — you can't paste the same server into two communities to split caps.

See Multi-agency call routing — specifically the ER:LC team → department mapping. The dispatch UI also lets a dispatcher edit the primary department on an existing call from the call detail page.

Hard-reload with Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows/Linux). The in-page Reload only re-renders the broken tree; a hard reload busts the browser's HTML cache too. Tell us if hard-reload doesn't fix it — that means a real bug, not a stale chunk.

Wired but gated until our legal entity (Meridian Operations LLC) finishes formation and business banking is active. During closed beta, every community runs on free Recruit tier with caps relaxed for testers as needed. When billing opens, the subscription card on admin/community-settings flips on.

/contact — the form auto-captures your browser, the page you were on, and (if signed in) your user + community. The more reproduction detail you include, the faster we can fix it.