Multi-agency call routing

Concepts

• Primary department — the agency with command of the call. PD on a traffic stop, Fire on a structure fire, EMS on a medical, etc. Drives the MDT default queue for officers in that department.
• Responding agencies — additional departments providing mutual aid. A structure fire is primary Fire, responding PD (scene security) + EMS (injuries). All responding officers see the call in their default queue too.
• Community-wide calls — calls with no primary department (the default for civilian /911 with no team info) stay visible to all officers regardless of department. The soft filter never hides them.

MDT / Dispatch behavior

Each officer's MDT shows a Mine / All toggle on the Active Calls pane (and the same in the Dispatch console):

• Mine — calls where the officer's department is primary, on the responding list, or where there's no primary department (community-wide).
• All — every call, regardless of department. Useful for dispatch and supervisors.

The toggle remembers your preference per browser. Dispatchers default to "All"; officers default to "Mine". Either can flip.

ER:LC team → department mapping (auto-routing)

When a player on the Police team in your ER:LC server fires ;tstop, you probably want that traffic stop landing in the PD queue. AwareCAD does this automatically if you've mapped your ER:LC teams to AwareCAD departments.

1. Open admin/integrations → Game bridges.
2. Scroll to Multi-agency routing. The card shows five dropdowns: Police, Sheriff, Fire, DOT, Medical.
3. For communities using the four default departments, the mapping is pre-filled (Police → PD, Sheriff → SO, Fire → FD, Medical → FD since Fire/EMS is combined, DOT → DOT). Adjust if needed and click Save mapping.

After saving, every new 911 from ER:LC with a Team tag and every ;command from an officer on a mapped team gets the right primary_department_id stamped.

Editing a call's agencies after the fact

Dispatchers can change the primary or add/remove responding agencies from the call detail page. Officer ranks can't (it'd let any officer re-route any call). Audit log captures the change.

Auto-fill from call types

Each call type in admin/call-types can have a default department. When a dispatcher picks the type from the New Call form, the primary-department field pre-populates to that default. Saves a click on the high-volume types ("Structure fire" → always Fire).