Calls workflow
Take, mark on scene, clear, write up the disposition.
A call's life: Pending → Dispatched → On scene → Cleared (or Cancelled). You can open a call yourself, take an existing one from dispatch, or get an in-game ;command to auto-create and auto-assign one to you.
Open a new call
From the MDT, hit the New call button (or right-click empty space → New call). Pick a call type from the library or fill in a custom type, set priority, write a description, optionally add a location and (in multi-agency communities) a primary department + responding agencies.
From in-game, type a ;command in your ER:LC private server — see the cheatsheet on the ER:LC bridge page. `;panic` opens a P1 officer-needs-backup; `;tstop {plate}` opens a P3 traffic stop. Both auto-assign you and mark you on-scene.
Take an existing call
Right-click the row → Take call, or click the Take button. You're now assigned. The row morphs to show On Scene / Note / Clear.
Mark on scene
When you arrive, click On Scene (or right-click → Mark on scene). The call's status flips to ARRVD; the cooldown timer on Clear resets so you can't accidentally clear immediately after taking.
Log a note
Click + Note on the row to drop a quick log line on the call. Notes are stored on the call timeline (visible on Call Detail) — useful for radio traffic, witness statements, etc.
Clear the call
Click Clear. By default this clears your assignment and (if you were the only officer on the call) closes the call. Your community can require a dispatcher to be the one who closes (see admin/community-settings) — if that flag is on and a dispatcher is online, your Clear request needs dispatcher confirmation.
From the Call Detail page you can clear with a disposition: arrest, report taken, gone on arrival, unfounded, no action, referred, cancelled by caller. Dispositions feed into the records system.
Cancel a call
The call creator can cancel before any unit is on-scene — useful when you opened a call by mistake. Dispatchers can cancel any active call. Cancelled calls don't disappear; they're flagged "cancelled" and appear in history.
Pursuits
The pursuit log (admin/pursuits-or-equivalent surface) tracks high-speed chases — start a pursuit, log involved units, vehicles fled, and the outcome. Separate from calls because pursuits often span multiple calls.
Last updated May 18, 2026.